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Threat Labs
Report: RETAIL

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The Netskope Threat Labs Report highlights a different segment every month. The purpose of this report series is to provide strategic, actionable intelligence on active threats against users in each segment. The segment highlighted in this report is users working in retail.
Netskope Threat Labs Report
8 min read

In This Report link link

Cloud App Adoption: Google Drive, Google Gmail, and WhatsApp are among the top five most popular apps in retail, where all three are significantly more popular than they are in other industries. Although Microsoft OneDrive still takes the top spot, these three apps push Microsoft Teams and Microsoft SharePoint further down the rankings compared to other industries.

Cloud App Abuse: Google Drive and Google Gmail are the two most popular apps for malware downloads in the retail sector, a contrast to other industry verticals, where Microsoft OneDrive is the top app.

Malware & Ransomware: Attackers primarily targeted users in the retail sector with Trojans to trick them into downloading other malware payloads. Other malware types from famous malware families were also spotted such as Guloader and Remcos, as well as the Avaddon ransomware.

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Cloud App Adoption link link

The average user in the retail sector interacts with an average of 20 cloud apps per month. In the past 12 months the usage average remains very consistent in the retail sector, with a range between 19 and 21 apps. The top 1% of users interacted with 85 apps per month.

Average apps per user Retail vs Other Regions - Last 12 Months

Users in the retail sector downloaded data from cloud apps at almost the same rate as other industries, with 89% of users downloading data from cloud apps in retail versus 94% in other industries. For data uploads to cloud apps, retail averaged 61%, while other industries averaged slightly higher at 66%.

Percentage of users uploading data Retail vs Other Regions - Last 12 Months

Most Popular Cloud Apps

Top Apps Used for Uploads

Top Apps Used for Downloads

Cloud App Abuse link link

Cloud Malware Delivery

Cloud Apps Abused for Malware Delivery

Malware & Ransomware link link

Top Malware Types

Top Malware & Ransomware Families

Recommendations link link

This report highlighted increasing cloud adoption, including increases of data being uploaded to and downloaded from a wide variety of cloud apps. It also highlighted an increasing trend of attackers abusing a wide variety of cloud apps, especially popular enterprise apps, to deliver malware (mostly Trojans) to their victims. Netskope Threat Labs recommends organizations in the retail sector review their security posture to ensure that they are adequately protected against these trends:

  • Inspect all HTTP and HTTPS downloads, including all web and cloud traffic, to prevent malware from infiltrating your network. Netskope customers can configure their Netskope NG-SWG with a Threat Protection policy that applies to downloads from all categories and applies to all file types.
  • Ensure that high-risk file types like executables and archives are thoroughly inspected using a combination of static and dynamic analysis before being downloaded. Netskope Advanced Threat Protection customers can use a Patient Zero Prevention Policy to hold downloads until they have been fully inspected.
  • Configure policies to block downloads from apps and instances that are not used in your organization to reduce your risk surface to only those apps and instances that are necessary for the business.
  • Configure policies to block uploads to apps and instances that are not used in your organization to reduce the risk of accidental or deliberate data exposure from insiders or abuse by attackers.
  • Use an Intrusion Prevention System (IPS) that can identify and block malicious traffic patterns, such as command and control traffic associated with popular malware. Blocking this type of communication can prevent further damage by limiting the attacker’s ability to perform additional actions.
  • Use Remote Browser Isolation (RBI) technology to provide additional protection when there is a need to visit websites that fall into categories that can present higher risk, like Newly Observed and Newly Registered Domains.

Netskope Threat Labs link link

Staffed by the industry’s foremost cloud threat and malware researchers, Netskope Threat Labs discovers, analyzes, and designs defenses against the latest cloud threats affecting enterprises. Our researchers are regular presenters and volunteers at top security conferences, including DefCon, BlackHat, and RSA.

About This Report link link

Netskope provides threat protection to millions of users worldwide. Information presented in this report is based on anonymized usage data collected by the Netskope Security Cloud platform relating to a subset of Netskope customers with prior authorization.

This report contains information about detections raised by Netskope’s Next Generation Secure Web Gateway (SWG), not considering the significance of the impact of each individual threat. Stats in this report are based on the period starting November 1, 2022 through October 30, 2023. Stats are a reflection of attacker tactics, user behavior, and organization policy.

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Threat Labs Reports

In the monthly Netskope Threat Labs Report, you will find the top 5 malicious domains, malware, and apps that the Netskope Security Cloud platform blocked plus recent publications and a threat roundup.

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