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                                            Case Study

                                            JLL Combats Insider Risk and Enhances Security Case Study

                                            When JLL, a global real estate company, needed a solution that could enhance their security posture irrespective of location with no issues to end user experience, they looked to Netskope. With Netskope SSE, they discovered improved insights on data movement to applications, detection of anomalous user behavior and coaching teams, and enhanced security.

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                                            Case Studies ,  Cloud Access Security Broker ,  Financial Service & Insurance ,  Insider Risk ,  Next Gen Secure Web Gateway ,  Security Service Edge (SSE) ,  SSE Show more
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                                            Headquartered in Chicago, Illinois, Jones Lang LaSalle (JLL), is a real estate company that helps clients buy, build, occupy, and invest in a variety of assets such as industrial, commercial, retail, residential, and hotel real estate. Its clients range from tech startups to global firms and span industries including banking, energy, healthcare, law, life sciences, manufacturing, and technology. JLL also operates an independent investment management subsidiary.

                                            Financial services and Insurance icon
                                            Industry
                                            Financial Services
                                            globe icon
                                            Region
                                            Global
                                            Employees
                                            Employees
                                            100,000+
                                            Date Founded icon
                                            Year founded
                                            1783
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                                            Summary

                                            The challenges

                                            01

                                            Push to evolve to a security-first culture

                                            02

                                            Limited visibility with end user transactions

                                            03

                                            Lack of targeted controls that identify unapproved data movement

                                            Advanced Analytics – Understand and manage exposure to cloud risks through a 360° view of activity throughout the Netskope platform.

                                             

                                            Cloud Access Security Broker (CASB) – Confidently adopt cloud applications and services without sacrificing security.

                                             

                                            Next Gen Secure Web Gateway (SWG) – The foundation for SSE web and cloud inline security providing threat and data protection.

                                            Solutions

                                            The results

                                            Transparency

                                            Visibility

                                            Improved insights on data movement to applications

                                            Protection

                                            Protection

                                            Detection of anomalous user behavior and coaching teams

                                            Security

                                            Security

                                            Enhanced security by using targeted blocks to limit data exfiltration

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                                            The Challenge

                                            How can a global real estate company quantify and prevent data exfiltration?

                                            JLL’s Information Security team has a fine balance to maintain. On the one hand, they need to give their workers the freedom to do their jobs. On the other, they must ensure the integrity of their data.

                                             

                                            Jeffrey Sarnowski, Director and Senior Technical Investigator at JLL, explains: “The rise of working from home was a challenge. Before Netskope, we didn’t force users through a web proxy, so we were unable to inspect what users were doing when they were not in the office. This increased the risk that we would lose data through insiders, accidentally or otherwise, exfiltrating data.”

                                            JLL Combats Insider Risk and Enhances Security

                                            JLL has an extensive global footprint with offices all over the world. They needed a solution that could enhance their security posture irrespective of location with no issues to end user experience. Using a ‘defense-in-depth’ cybersecurity strategy was crucial; block what needs to be blocked, and is unsanctioned, and inspect everything that goes out. This way they can identify anomalous behavior, coach users, and improve employee behavior while simultaneously enhancing their enterprise security posture.

                                             

                                            A final challenge was that some of JLL’s developers tended to pick their own cloud tools and APIs rather than those approved by the Information Security team. Doug Shepherd, Senior Director, Global Insider Risk Program at JLL, comments: “Ensuring standardization across the tech stack was a big consideration for us, both for reducing data loss and ensuring our investments are optimized.”

                                            The rise of working from home was a challenge. Before Netskope, we didn’t force users through a web proxy, so we were unable to inspect what users were doing when they were not in the office. This increased the risk that we would lose data through insiders.

                                            Jeffrey Sarnowski, Director and Senior Technical Investigator
                                            JLL
                                            Jeffrey Sarnowski
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                                            The Solution

                                            Analyzing user behaviors with the Netskope SSE

                                            JLL turned to Netskope to help address its data loss challenges. “The choice to go with Netskope was easy,” comments Shepherd. “Not only is Netskope an industry leader, but we have confidence from prior deployments that Netskope would achieve the results that we need.”

                                             

                                            JLL today uses the Netskope Security Service Edge (SSE). The Netskope Cloud Access Security Broker (CASB) capability prevents data exfiltration between corporate and personal app instances and automatically audits JLL’s application traffic to determine risks and mitigate threats. Meanwhile, the Netskope Next Gen Secure Web Gateway (SWG) provides web and cloud inline security and delivers threat and data protection. Finally, Netskope Private Access (NPA) securely and directly connects JLL’s users to private resources hosted on-premises or in the cloud for rapid and reliable application connectivity.

                                            JLL Combats Insider Risk and Enhances Security

                                            In addition, JLL uses Netskope Advanced Analytics and UEBA to analyze and visualize factors such as data loss and insider activity to better understand the company’s risk profile. And to ensure coverage in China, a region known for specific internet regulations and cross-border internet performance challenges, JLL uses the Netskope NewEdge China network to support instances of its Netskope solution in the jurisdiction.

                                            With Netskope, we have the visibility and control we need to enforce technology standards. That helps us avoid tech debt and ensure that our developers only use approved storage and APIs.

                                            Doug Shepherd, Senior Director, Global Insider Risk Program
                                            JLL
                                            Doug Shepherd
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                                            The Results

                                            Exposing risky user behaviors

                                            Netskope provides JLL with deep insights into user behavior, allowing the team to rapidly identify and investigate risky insider activities such as the bulk transfer of data from corporate to personal application instances. “Netskope enables us to quantify data exfiltration and link risky behaviors to individuals, allowing us to take timely action,” says Sarnowski.

                                             

                                            JLL is finding wider applications for intelligence around users’ online activities, including in HR and legal. Sarnowski adds: “You can use behavioral analytics to predict what people are going to do, and that’s a big help in everything from threat mitigation to employee retention.”

                                            JLL Combats Insider Risk and Enhances Security

                                            Netskope also helps JLL configure its applications. Many employees had inadvertently mapped their personal OneDrive accounts onto their corporate computers. JLL used Netskope to identify affected endpoints and restore the corporate accounts. “This was an unexpected benefit of our deployment and has helped us quickly remedy the situation,” says Shepherd.

                                             

                                            Finally, Netskope has helped JLL realize just how complex its IT systems have become and take action. Shepherd concludes: “With Netskope, we have the visibility and control we need to enforce technology standards. That helps us avoid tech debt and ensure that our developers only use approved storage and APIs.”

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