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In today’s fast-paced digital world, maintaining seamless connectivity and an optimal user experience is critical. Organizations often struggle with limited network visibility, difficulty in diagnosing and resolving issues, and a lack of comprehensive insights into SASE performance. These challenges can lead to increased administrative burdens and compromised user satisfaction.
We’re thrilled to introduce Netskope Proactive DEM Enterprise, a new level of visibility to deliver unmatched end-to-end insights and user experience monitoring within SASE and SD-WAN environments. Unlike traditional DEM tools, Proactive DEM Enterprise offers complete transparency from users and sites to applications, eliminating blind spots and ensuring optimal performance at every stage.
As organizations transition to a SASE architecture, infrastructure and operations teams often worry about losing visibility and control. Critical business traffic can seem to vanish into a black box, complicating the troubleshooting of issues like sluggish application performance in specific regions or unstable web conference calls. Proactive DEM directly addresses these challenges by providing detailed network performance insights within the SASE platform.
What sets Proactive DEM apart is the ability to deliver clear insights and full transparency across the entire path from end-user devices to SaaS applications, including the Netskope One Platform. This requires deep insights and full control over all aspects of the platform—a capability we’ve achieved by deploying our own private cloud environment rather than relying on public cloud providers. It also enables both self-healing and customer-driven remediation, drastically reducing the time needed to detect and resolve incidents. At the core of Proactive DEM is Synthetic Monitoring Augmentation for Real Traffic, or SMART Monitoring, which seamlessly integrates Real User Monitoring (RUM) with Synthetic Transaction Monitoring (STM). This combined approach delivers comprehensive visibility across endpoints, customer networks, and the entire Netskope SASE platform, offering deep traffic flow analysis from both user and network perspectives. It serves as a powerful tool for proactively identifying and resolving potential issues before they affect performance.
With Proactive DEM Enterprise, we are advancing your network monitoring to the next level. A cutting-edge solution that brings flexible monitoring technology tailored to your organization’s unique needs. Whether you’re focusing on user-level or site-level monitoring, or zeroing in on specific app performance, Proactive DEM Enterprise adapts seamlessly to any deployment methodology or network architecture. Our innovative “enterprise stations,” site based monitoring agents managed entirely in the customer’s premises, provide a powerful site-centric view that, combined with user monitoring, delivers a consistent 360-degree perspective of your digital experience. This means you can confidently assess performance no matter where your users are or where their traffic originates.
Proactive DEM Enterprise empowers you to keep your network running smoothly with unparalleled visibility and control.
Game-changing innovations
Proactive DEM Enterprise introduces several groundbreaking innovations that redefine network monitoring, such as:
- Site-specific network performance and user experience monitoring: Monitor onramp, app performance and user experience from sites connecting to Netskope via SD-WAN, SASE gateways or private connectivity through our innovative “Enterprise Stations” managed on the customer’s premises. Gain comprehensive site-specific performance insights for any destination, ensuring optimal network and application performance.
- User-specific continuous SaaS and web app monitoring: Effortlessly monitor any application, from more than 80K predefined apps or any custom web-based application, including synthetic application monitoring for how apps are performing. Gain vital insights into SaaS apps availability and performance empowering IT and network operations teams to manage what matters the most.
- Advanced contextual visibility: Proactive DEM Enterprise offers granular telemetry and comprehensive data analysis across the entire network path by integrating RUM and Synthetic Monitoring. It correlates network, app, security/SSE, and server performance with user experience issues–onsite and remote. This unified approach streamlines operations and delivers a cohesive, transformative monitoring experience for organizations.
- 360-degree performance view: By integrating site and user performance data, Proactive DEM Enterprise offers a consistent 360-degree view of digital experiences across the entire path from users to apps (including the SASE Platform), enabling organizations to maintain optimal performance and user satisfaction.
Maximizing efficiency and performance for seamless operations
Proactive DEM Enterprise redefines network monitoring with its powerful blend of flexible capabilities, comprehensive 360° visibility, transparent SASE insights, and proactive remediation. This innovative solution empowers organizations to see every aspect of their network and also to act swiftly and effectively. Key value propositions include:
- Flexible monitoring options: Provides both site-specific and user-specific network performance monitoring along with continuous SaaS and web app experience tracking to align visibility with business objectives.
- Accelerated troubleshooting: AI/ML-driven insights drastically reduce mean time to detection (MTTD) and mean time to resolution (MTTR), lowering operational costs while ensuring a seamless user experience.
- Enhanced workforce productivity: Dynamic optimization and self-serve coaching improve SaaS, web, and private app performance, boosting productivity and IT efficiency to new heights.
- Reduced operational friction: Tailored analytics foster collaboration across teams, providing clear fault diagnostics and empowering effective action.
- Cost Savings: Proactive DEM Enterprise streamlines operations by reducing MTTR by over 80%, leading to fewer help desk tickets and significant cost reductions.
Redefining network management with Proactive DEM Enterprise
In conclusion, while many organizations rely on third-party DEM solutions, these often lack the full end-to-end visibility required within the SASE platform. Traditional tools provide some metrics, but fall short in offering the depth and control necessary for truly resolving network issues.
Proactive DEM Enterprise revolutionizes network monitoring and management with its comprehensive, proactive approach, offering clear insights and full transparency from user to application. This ensures a complete view of performance at every stage, empowering organizations to achieve unparalleled visibility, optimize performance, and elevate user experience across their network infrastructure. With its cutting-edge features and deep insights, Proactive DEM Enterprise sets a new standard, keeping your IT teams ahead of the curve.
Discover the power of Proactive DEM Enterprise! Learn how Proactive DEM continues to drive innovation in the SASE market, setting new standards for the industry.
Learn more about the other exciting features from Netskope’s recentl platform announcement, including:
Additionally, join us at SASE Week 2024, where Netskope co-founder and CTO Krishna Narayanaswamy will showcase the latest advancements to the Netskope One platform.
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